Terms & Conditions

Definitions

WAVE CINEMAS means and includes the Multiplexes/Cineplex operated and managed by WAVE INFRATECH PRIVATE LIMITED from time to time.

User: means the person accessing the website/the Platform and/or otherwise availing our products and/or services.

Customer: includes all the patrons of WAVE CINEMAS and also includes the user defined above.

Website: means https://wavecinemas.com

Platform: means WAVE CINEMAS’s Website, and/or any other digital means made available by WAVE CINEMAS from time to time.

Data: means personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws) about user, which we collect, receive, or otherwise, process in connection with the user’s use of our website/the Platform and/or otherwise provided by user in accordance with our Privacy Policy mentioned at Wave Cinemas and/or the applicable Data Protection Laws.

Cookies: means a small file placed on user’s device by our website/ or the Platform when user either visit or use certain features of our website/ or the Platform. A cookie generally allows a website or mobile application to remember user’s actions or preference for a certain period of time.

Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.

Partners: Select third parties with whom we have contracts for improving our products and/or services from time to time. Service Providers: means and includes entities which provide services to WAVE CINEMAS and to whom we may disclose User’s Data for a specific purpose pursuant to a written contract.

Welcome to Wave Cinemas (the “https://wavecinemas.com”), owned and operated by Wave Infratech Pvt. Ltd. (“Wave Cinemas,” “We,” “Us,” “Our”). By using this https://wavecinemas.com, you (“User,” “You,” “Your”) agree to abide by these terms and conditions (“Terms”). If you disagree with any of these Terms, please discontinue use of the https://wavecinemas.com and its services.

Wave Cinemas reserves the right to update or modify these Terms at its discretion, without prior notice. Any such updates will be effective immediately upon posting. Please review these Terms regularly to stay informed.

The https://wavecinemas.com is intended for personal, non-commercial use only. By accessing our platform, you agree:

  • Not to reproduce, distribute, or modify any content from the https://wavecinemas.com without prior consent.
  • To use the platform solely for lawful purposes, such as booking tickets or accessing promotional content.
  • Not to misuse the https://wavecinemas.com through hacking, spamming, or unauthorized access.

  • All ticket bookings are subject to availability.
  • A non-refundable convenience fee is charged for online bookings.
  • You are responsible for ensuring the accuracy of booking details before finalizing transactions.
  • Children aged 3 years and above will require a separate ticket.
  • The 3D glasses will be available at the cinema for 3D films and must be returned before User exit the premises. 3D Glasses are chargeable (refundable/non-refundable) as per individual cinema policies.
  • Items like laptop, cameras, knifes, lighter, match box, cigarettes, firearms, and all types of inflammable objects are strictly prohibited.
  • Items like carry bags, eatables, helmets, and handbags are not allowed inside the theatres are strictly prohibited. Kindly deposit at the baggage counter of the mall/ cinema.
  • Ticket holders are required to abide by the policies laid down by Wave Cinemas Management.
  • The user must provide Wave Cinemas with accurate information, including the cardholder's name, card type, card number, card expiry date, and the security code on the back of the card (if applicable), to successfully make payments. The user is solely responsible for ensuring the accuracy of the information provided. Wave Cinemas will not indemnify the user for any errors, whether intentional or unintentional.
  • The user must verify all booking details before finalizing the ticket purchase. Wave Cinemas will not be responsible for incorrect bookings caused by user error and will not issue refunds in such cases. If the user encounters any issues during the booking process, they are advised to contact our customer service team on customersupport@wavecinemas.com. Once the transaction is completed, the booking cannot be cancelled or refunded through the portal.
  • Upon successful processing of the booking, the user will receive a confirmation email and SMS containing all relevant booking details. Wave Cinemas will not issue refunds for selecting incorrect tickets or for failure to meet the minimum age requirements for a particular film. Online bookings are non-transferable and cannot be resold.
  • To collect the tickets, the user must present digital confirmation with booking details at the cinema. Additionally, the user must carry a printout of the confirmation email. Tickets can be collected from automatic ticket collection points or by presenting the confirmation printout to a Wave Cinemas representative at the ticket counter of the concerned multiplex. For films certified as 'A', the user must also carry valid proof of age.
  • Unless otherwise specified, the user is automatically subscribed to Wave Cinemas and its partner promotions through SMS and email.
  • Outside food and beverages are strictly prohibited within Wave Cinemas premises.

These Terms shall be governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts at New Delhi.

Contact us

For any queries, email us at customersupport@wavecinemas.com

These Terms, along with the relationship between Wave cinemas, its Representatives, and You, shall be governed by and construed in accordance with the laws of India. The parties hereby irrevocably submit to the exclusive jurisdiction of the courts located in New Delhi, India, for the resolution of any disputes arising out of or in connection with these Terms. The failure of Wave Cinemas to enforce any provision or exercise any right under these Terms shall not be deemed a waiver of such provision or right.

In the event that any provision of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, the parties agree that the court shall endeavour to give effect to the intentions underlying the provision to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

This Agreement constitutes the complete and exclusive understanding between Wave Cinemas and You concerning Your use of the Website and the Services provided, whether accessed online or offline. Wave Cinemas reserves the right to amend, modify, or remove any information, features, services, or content available on the Website at its sole discretion, without prior notice to You.

For the avoidance of doubt, you expressly acknowledge and agree that Your use of the Website and the Services provided by Wave Cinemas is undertaken entirely at Your own risk.

You acknowledge and agree that you are authorized to access, view, and retain a copy of specific sections or pages of the Website solely for your personal, non-commercial use. You are expressly prohibited from duplicating, downloading, publishing, modifying, hacking, tampering with, damaging, or otherwise distributing the content, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other materials available on the Website (collectively, the “Content”), except for the purposes of reviewing movies, accessing promotional information, or purchasing tickets for personal use, unless explicitly authorized by Wave Cinemas.

Furthermore, you agree not to deep-link to any page of the Website other than the homepage without prior authorization from the system administrator. Unless expressly permitted by the Website, you must not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works based on the Content. However, where no specific restrictions are displayed, you may create copies of certain portions of the Content solely for personal, non-commercial use, provided all copyright and proprietary notices remain intact.

Systematic retrieval of data or other Content from the Website to compile, directly or indirectly, a collection, database, or directory without prior written consent is strictly prohibited. Any use of the Content or materials for purposes not expressly permitted by these Terms is also prohibited.

Additionally, you agree not to upload, post, reproduce, or distribute any materials, design, text, graphics, or other Content from the Website for commercial purposes. You further agree not to reproduce or transmit such materials by any means—whether electronic, mechanical, photocopying, facsimile transmission, recording, re-keying, or through any information storage or retrieval system—without the express written consent of Wave cinemas, which may be granted solely at its discretion.

By utilizing the online information resources, forums, ticketing services, products, web directories, indexes, general materials, and data offered through the Website, including but not limited to search services, suggestions, and other content (which may include third-party information, products, materials, and content) (collectively referred to as the “Services”), you confirm and warrant that you are the authorized holder of a valid credit card, debit card, or other banking facilities.

You further agree to:-

(i) provide true, accurate, current, and complete information about yourself as requested by the Website’s registration form (referred to as “Registration Data”), and (ii) promptly update the Registration Data to ensure its continued accuracy, currency, and completeness.

Should you provide any information that is false, inaccurate, outdated, or incomplete, or if the Website has reasonable grounds to believe that the information provided is false, inaccurate, outdated, or incomplete, the Website reserves the right to suspend or terminate your account. Additionally, the Website may deny your current or future access to the Services, in whole or in part, at its sole discretion.

By using any communication service, message board, newsgroup, software library, or other interactive features made available to you on or through the Website, you agree not to upload, post, distribute, or facilitate the distribution of any content, including text, communications, software, images, sounds, data, or other information, that:

  • Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, or contains explicit or graphic descriptions of sexual acts, including but not limited to language of a violent or threatening nature directed at an individual or group.
  • Stalks, threatens, or otherwise violates the legal rights of others or these Terms.
  • Victimizes, harasses, degrades, or intimidates an individual or group based on religion, gender, sexual orientation, race, ethnicity, age, or disability.
  • Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary rights of any individual or entity.
  • Constitutes unauthorized or unsolicited advertising, junk or bulk email (commonly referred to as "spamming"), chain letters, unauthorized solicitation, or any form of lottery or gambling.
  • Contains software viruses, malicious code, files, or programs intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment, or to obtain unauthorized access to data or information belonging to a third party.
  • Impersonates any person or entity, including any employee or representative of Wave Cinemas, or misleads others about the origin of a message or the identity of the sender.
  • Transmits any harmful programs such as
  • viruses, Trojan horses, worms, time bombs, or cancelbots.
  • Violates any applicable laws, regulations, guidelines, or rules related to the transmission of technical data or software through the Services provided by the Website.
  • Advertises or offers to sell or purchase goods or services for any non-personal purpose.
  • Interferes with or disrupts networks connected to the Website or violates the policies, procedures, or regulations of such networks.
  • Collects or harvests information about users or members of the Website without their consent, including for the purpose of sending unsolicited bulk emails or other communications.
  • Knowingly solicits or collects personal information from children under the age of 12 without verified parental consent.

Wave Cinemas is not responsible for screening, policing, editing, or monitoring content posted by users in communication services, message boards, newsgroups, software libraries, or other interactive features available on or through the Website. If notified of potentially infringing, defamatory, damaging, illegal, or offensive content, Wave Cinemas reserves the right to investigate the matter and, at its sole discretion, remove or request the removal of such content.

Notwithstanding this, Wave Cinemas does not guarantee the prompt removal or editing of questionable content after its online posting. Therefore, you acknowledge and agree that Wave Cinemas shall not be held liable for any action or inaction regarding user conduct, communications, or content on the Website.

By posting or submitting content to any user-submitted areas of the Website, including discussion forums, you automatically grant, or warrant as the owner of such content that you expressly grant, Wave Cinemas a perpetual, irrevocable, non-exclusive right and license to use, reproduce, display, perform, adapt, modify, publish, translate, sublicense, copy, distribute, and promote the content in whole or in part, worldwide. This license extends to incorporating the content into other works in any form, medium, or technology currently known or developed in the future, for the full term of any copyright associated with such content.

You also represent and warrant that you own or have full control over the rights to the content, and that its public posting and use on the Website will not infringe or violate any third-party rights. Additionally, you permit other users to access, store, or reproduce the content for their personal, non-commercial use in accordance with these Terms.

Users may, through hypertext or other computer links, access external websites that are not controlled by the Website. These third-party websites may contain content or materials that you find inappropriate or offensive. If you choose to access such content via links provided on the Website, you do so entirely at your own risk.

The Website does not develop, verify, or review the accuracy, legality, copyright compliance, or decency of any content on third-party websites. You acknowledge and agree that the Website is not responsible for any inaccuracies, delays, omissions, or defects in the services, information, or content provided on these external sites. Furthermore, the Website disclaims all liability for any damages or losses, whether actual, consequential, or punitive, arising from your use of such third-party content.

The inclusion of links to third-party websites does not constitute an endorsement or recommendation by Wave Cinemas or its representatives, and Wave Cinemas assumes no responsibility for the availability or content of these external sites.

You acknowledge, understand, and agree that the Website is the copyrighted property of Wave Infratech Private Limited unless explicitly stated otherwise. The Website and its Content are protected by copyrights, trademarks, patents, trade secrets, and other proprietary rights under applicable laws. These rights remain valid and enforceable across all forms, media, modes of distribution, and technologies currently existing or developed in the future.

All Content, including source codes, is individually copyrighted or collectively protected under relevant copyright laws and treaties. Wave Infratech Private Limited holds exclusive copyrights over the selection, coordination, arrangement, style of presentation (both current and future), and any enhancements of the Content, as well as the databases associated with the Website, in compliance with applicable laws and treaties.

In developing the Website, we have strived to provide accurate, current, and clearly articulated information. However, inadvertent errors, omissions, or commissions may occur, and laws and regulations frequently change. As a result, the Content and Services provided may not always be up-to-date or entirely accurate. Furthermore, the information available on the Website is intended solely as general guidance on topics of interest. Nothing on this Website constitutes professional advice, nor does it provide a comprehensive or exhaustive statement on any topic.

ALL CONTENT AND SERVICES PROVIDED THROUGH THE WEBSITE ARE OFFERED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS FOR YOUR USE. THE CONTENT AND SERVICES ARE MADE AVAILABLE WITHOUT ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WAVE CINEMAS DOES NOT GUARANTEE THAT THE CONTENT OR SERVICES WILL BE ACCURATE, RELIABLE, OR ERROR-FREE; THAT THE WEBSITE WILL BE AVAILABLE AT ANY SPECIFIC TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK.

The User acknowledges and agrees that they bear full responsibility for evaluating and assuming any risks associated with the use of the Content, including reliance on its accuracy, completeness, or usefulness. Wave Cinemas shall not be held liable for any decisions or actions taken by the User or others based on the information or materials accessed through the Services. Before engaging in any transactions, Users are advised to familiarize themselves fully with all applicable terms and conditions governing such transactions.

All transactions conducted on the Website, whether monetary or otherwise, are strictly non-refundable, non-exchangeable, and non-reversible. Wave Cinemas and its representatives shall not be held liable for any refunds related to payments made for ticket purchases or the availing of other services through the Website. In such circumstances, the User agrees that any refund will be strictly limited to the actual amount paid and received by Wave Cinemas for the respective transaction, such as ticket purchases, membership updates, virtual card purchases, or gift voucher amounts.

UNDER NO CIRCUMSTANCES SHALL WAVE CINEMAS OR ITS REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF, OR INABILITY TO USE, THE WEBSITE. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WAVE CINEMAS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, WAVE CINEMAS' LIABILITY SHALL BE LIMITED TO THE EXTENT OF THE ACTUAL AMOUNT PAID BY THE USER FOR ANY SERVICES PROVIDED THROUGH THE WEBSITE.

The Website includes content provided by third parties. Wave Cinemas, its representatives, and any associated content providers disclaim any liability for errors, delays, or omissions in such content or for any actions taken in reliance on it. Users acknowledge that reliance on information and/or content from the Website or any linked third-party websites is entirely at their own risk. Wave Cinemas and its representatives will not be liable for any loss or damage arising from such reliance. This limitation of liability applies regardless of the legal basis of the claim, including contract, tort, negligence, or strict liability.

The content on the Website may vary depending on browser limitations. Wave Cinemas and its representatives, including content providers, disclaim any responsibility for delays, mis-delivery, non-delivery, or failure to store user communications, personalization settings, or other content. Users are advised not to act or refrain from acting based on information on the Website without obtaining specific professional advice. Wave Cinemas and its representatives disclaim responsibility for any loss arising from reliance on content provided on the Website or any linked third-party sites.

You expressly agree that Wave Cinemas and its representatives shall not be held liable for, and shall be released and held harmless from:

  • Telephone, electronic, hardware or software program, network, internet, or computer malfunctions, failures, or difficulties of any kind.
  • Conditions or events beyond the reasonable control of Wave Cinemas, including but not limited to force majeure events such as riots, floods, earthquakes, storms, terrorist activities, wars, acts of God, civil disturbances, governmental or municipal actions, or failures of telecommunication or electronic equipment.
  • Printing or typographical errors in materials or content associated with any services.
  • Losses, damages, claims, or actions resulting from participation in services, including but not limited to personal injury, death, property damage, or claims based on publicity rights, defamation, or invasion of privacy.

The above limitations shall not exclude liability for fraud.

  • Wave Cinema’s e-Gift Cards are valid at all Wave Cinemas sites and can be used only online at https://wavecinemas.com.
  • Wave Cinemas e-Gift Cards can be used in a single transaction, and the balance can be combined with other payment options.
  • Wave Cinemas e-Gift Cards can be redeemed partially, as many times as the user wishes, until the balance is fully consumed or the card expires, whichever occurs first.
  • Wave Cinemas e-Gift Cards are valid for a period of 12 months from the date of purchase or activation.
  • These e-Gift Cards are suitable for all gifting purposes and can be redeemed on the Wave Cinemas website.
  • If lost, stolen, or misused, Wave Cinemas e-Gift Cards cannot be replaced. These cards are void if resold, cannot be exchanged for cash or points, and cannot be re-validated after the expiry date.
  • Wave Cinemas e-Gift Cards cannot be used to purchase another Gift Card or encash their value.
  • The value of Wave Cinemas e-Gift Cards is redeemable subject to the availability of tickets and food & beverage (F&B) options.
  • Wave Cinemas e-Gift Cards can be redeemed MULTIPLE TIMES on the Wave Cinemas website until the balance is fully exhausted.
  • Once purchased online Wave Cinemas e-Gift Cards are considered sold and cannot be cancelled, exchanged, or refunded.
  • Wave Cinemas e-Gift Cards can be purchased using Net Banking, Credit/Debit Cards, or UPI on https://wavecinemas.com.
  • In addition to these terms and conditions, the use of Wave Cinemas e-Gift Cards on our website is subject to the general terms of use of Wave Cinemas. In case of disputes, the decision of Wave Cinemas will be final and binding.
  • Wave Cinemas reserves the right to modify (add, delete, or amend) these terms and conditions at any time without prior notice. Unless stated otherwise, such changes will apply.
  • Any Wave Cinemas e-Gift Card purchased is intended for personal, non-commercial use only. These cards can be shared with family and friends but must not be advertised, sold, or used as promotional items without prior written consent from Wave Cinemas.